Phase 2 · Strategy & Planning · From Idea to Executable Plan
Team Dynamics & Conflict Resolution
Team friction is one of the most expensive invisible costs in any business. It does not appear on the P&L — but it shows up in everything else.
Team dynamics and conflict resolution is the diagnostic and intervention work that addresses the interpersonal, structural, and cultural sources of friction within teams — before they become turnover events, productivity losses, or leadership crises. We assess the team dynamics, identify the root causes of tension, and facilitate the conversations and agreements that restore productive working relationships.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The leadership team that is not functioning as a team
The senior leadership team operates in silos, avoids difficult conversations, and presents a unified front to the business that does not reflect the reality of their interactions with each other. Decisions are slow, alignment is weak, and the team below them can feel it.
Scenario 2
The manager dealing with a team member whose behaviour is affecting everyone else
One person's attitude, communication style, or interpersonal behaviour is affecting the whole team's performance and morale. The manager has been managing around it rather than addressing it — and the problem is compounding.
Scenario 3
The business going through rapid change where team relationships are under strain
Restructuring, rapid growth, or leadership change has disrupted the team dynamic. Relationships that worked well in a previous structure are now creating friction in the new one — and nobody has facilitated the reset.
The Impact It Creates
The Moment You Will Feel the Difference.
Productive team relationships restored through structured dialogue and agreement
Hidden productivity losses recovered when friction is removed
Manager confidence in handling interpersonal conflict rather than avoiding it
Team culture that can navigate tension constructively rather than suppressing it
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- Team dynamics assessment — structured interviews and diagnostics
- Root cause analysis of friction sources
- Facilitated team conversation and reset workshop
- Team working agreements and behavioural compact
- Manager conflict resolution framework and coaching
- Follow-up review cadence and health check
The Outcome
Where You Will Be on the Other Side.
The team works together more productively, difficult conversations happen earlier and more constructively, and the hidden cost of friction is recovered in the form of faster decisions, stronger collaboration, and better outputs.
Primary Focus
Diagnosing and resolving team friction through structured assessment and facilitated intervention that restores productive working relationships.
KPI Measurement
- Team effectiveness score before and after intervention
- Interpersonal conflict frequency
- Employee satisfaction with team culture
- Collaboration quality score
- Voluntary attrition from conflict-affected teams
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
£100K+ in sharper resource allocation and avoided strategic missteps
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
£500K – £3M in faster execution and pipeline acceleration
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
£2M – £20M in strategic value through repositioning, model redesign, and growth-system installation
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
£10M+ in major strategic initiatives, capital deployment efficiency, and competitive repositioning
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“The most talented teams in the world still underperform when the dynamic is broken. We fix the dynamic — and release the talent that was always there underneath the friction.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 2