Phase 2 · Strategy & Planning · From Idea to Executable Plan
Policy & Procedure Framework
The policies the business has are rarely the problem. The policies it is missing — discovered when something goes wrong — are.
Policy and procedure framework is the systematic design and documentation of the policies and procedures that govern how the business operates — covering employment, data protection, health and safety, financial controls, procurement, customer-facing operations, and the business-specific requirements of its sector and client base. We design the framework that is complete, accessible, proportionate, and actually used rather than filed and forgotten.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The growing business where the policies that exist are the ones that were produced in response to a problem
The data breach prompted the data protection policy. The employment dispute prompted the disciplinary procedure. The client complaint prompted the complaints procedure. The policy framework is reactive and incomplete — covering only the problems that have already occurred rather than the risks that have not yet arrived.
Scenario 2
The business with policies that are so long and formal that nobody reads them or can find what they need
The employee handbook is 80 pages. The IT acceptable use policy is 20 pages. The procedures are written by lawyers for lawyers. The team does not read them, does not understand them when they do, and cannot find the relevant section when they face a situation the policy is meant to address.
Scenario 3
The business whose staff are making inconsistent decisions because there are no documented procedures to guide them
Different managers handle leave requests differently. Customer complaints are managed inconsistently. Expenses are approved at different thresholds by different approvers. The inconsistency creates employee frustration, client uncertainty, and the risk of employment claims from differential treatment.
The Impact It Creates
The Moment You Will Feel the Difference.
Policy framework complete — covering all material obligations and common situations
Policies written in language the team can understand and access when needed
Consistent decision-making across the business through documented, communicated procedures
Compliance evidence available through a documented policy framework
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- Policy gap analysis — what is missing and what is required
- Policy framework design — complete set of policies for the business's stage and sector
- Policy writing in accessible, plain language
- Policy communication and acknowledgement framework
- Policy review and update schedule
- Policy accessibility — location, format, and search
The Outcome
Where You Will Be on the Other Side.
The business has a complete, accessible, understood policy framework — covering the obligations it must meet, the standards it has chosen to maintain, and the procedures that guide its people in the situations that policies are designed to address.
Primary Focus
Designing and documenting the complete policy and procedure framework that governs how the business operates and ensures consistent, compliant decision-making.
KPI Measurement
- Policy framework completeness score
- Team policy awareness and accessibility score
- Consistency of decisions governed by policy
- Employment or compliance claims attributable to policy gaps
- Policy review compliance rate
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
£100K+ in sharper resource allocation and avoided strategic missteps
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
£500K – £3M in faster execution and pipeline acceleration
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
£2M – £20M in strategic value through repositioning, model redesign, and growth-system installation
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
£10M+ in major strategic initiatives, capital deployment efficiency, and competitive repositioning
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“The best policies are the ones that the team knows exist, can find when they need them, and actually understand. We design the framework that achieves all three — and that protects the business from the problems that good policies prevent.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 2