Terms & Conditions

1. Definitions

In these Terms:

• “We”, “us”, “our”, “B2B Growth Hub” means B2B Growth Hub Limited, CRN 13818816, registered in England & Wales.
• “You”, “your”, “User” means any natural or legal person who accesses or uses the Website or Services.
• “Associated Companies” means any entity within our corporate group (parent, subsidiary, sister, affiliate, joint-venture) and any entity under common ownership or control.
• “Partners” means entities or individuals engaged with us under any of the partnership tracks described on our Partners page (Ambassadors, Marketing, Events, Supporters, Community, Charity, or successor programmes).
• “Suppliers” means third parties contracted by us or placed on the Growth Rail's shortlist model to deliver services to our Users.
• “Content” means all text, graphics, images, video, audio, software, data, frameworks, playbooks, and any other material made available through the Website or Services.
• “User Content” means any content submitted, uploaded, or transmitted by you through the Website or Services (including form submissions, communications, and feedback).

2. About Us

The Website is owned and operated by B2B Growth Hub Limited, a company registered in England and Wales under Company Registration Number 13818816, with its registered office at 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You can contact us at hello@b2bgrowthhub.com or via our contact page.

3. Acceptance of Terms

If you are accessing or using the Website on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case “you” and “your” refer to both you personally and the entity.

Suppliers and Sellers. If you apply to become a Supplier (Seller) on the Platform, offer any Supplier Offering (products or services) for sale, or accept any Order, you are additionally bound by our Supplier & Seller Terms, which govern vetting, Supplier Levels, Platform Fees, payouts, prohibited activities, non-circumvention, and related matters.

4. Eligibility

The Website and Services are directed at business professionals. By using them, you represent and warrant that:

• You are at least 18 years old (or the age of majority in your jurisdiction, if higher).
• You have full legal capacity and authority to enter into a binding contract.
• Your use of the Services will comply with all applicable laws and regulations in your jurisdiction.
• You are not barred from receiving the Services under any applicable sanctions, export-control, or anti-terrorism laws.
• All information you provide is accurate, current, and complete.

5. Scope of Services

The Website provides information, tools, frameworks, content, events, coaching, matchmaking, procurement, and other services related to business growth. Specific Services may include (without limitation):

• Educational content, guides, checklists, and infographics across the seven business lifecycle stages.
• Diagnostic tools, scorecards, and self-assessments.
• Coaching, advisory, and consulting engagements delivered by our coaches or network.
• Matchmaking between Users and vetted Suppliers under the 3–7 Supplier Model.
• Events (physical, virtual, hybrid), masterclasses, and Prestige Events.
• Membership, partner, ambassador, advertiser, and supporter programmes.
• Software, dashboards, and related digital tools.

We may modify, add, or discontinue any Service at any time without notice. Nothing on the Website constitutes an offer capable of acceptance; any contract for specific paid Services is formed only when we expressly accept your order or sign a written engagement letter with you.

6. Accounts & Registration

Certain Services require you to register an account. When you do so, you agree to:

• Provide accurate, current, and complete information.
• Maintain the security and confidentiality of your credentials.
• Be responsible for all activity that occurs under your account.
• Promptly notify us of any unauthorised access or security breach at hello@b2bgrowthhub.com.

We reserve the right to refuse registration, suspend, or terminate accounts at our sole discretion, including where we reasonably suspect breach of these Terms or unlawful use.

7. Acceptable Use

You agree not to:

• Use the Website or Services for any unlawful, fraudulent, harmful, or abusive purpose.
• Violate any applicable law, regulation, or third-party right (including intellectual-property rights, privacy rights, and contractual rights).
• Attempt to gain unauthorised access to any part of the Website, its servers, databases, or connected systems.
• Introduce or transmit viruses, malware, worms, trojans, ransomware, or any other malicious code.
• Engage in automated access (scraping, crawling, spidering) except through APIs we explicitly authorise, or attempt to bypass rate-limiting, CAPTCHAs, or similar controls.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software provided through the Services, except to the extent expressly permitted by applicable law.
• Use the Website or Services to harass, defame, impersonate, stalk, or otherwise injure any person.
• Post or transmit any content that is unlawful, obscene, defamatory, discriminatory, threatening, or otherwise objectionable.
• Interfere with or disrupt the integrity, performance, or availability of the Website or Services.
• Use the Services to send unsolicited commercial communications (spam) or compete with us using our own infrastructure.

Breach of this clause entitles us to suspend or terminate your access, remove infringing content, report to authorities, and seek injunctive relief and damages.

8. User Content & Feedback

You retain ownership of any User Content you submit. However, by submitting User Content, you grant B2B Growth Hub and its Associated Companies a worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise exploit your User Content for the purpose of operating, improving, and promoting the Services.

You warrant that you own or have the necessary rights to submit any User Content and that it does not infringe any third-party right or violate any law.

If you provide any feedback, ideas, suggestions, or improvements (“Feedback”), you assign to us all rights in such Feedback, and we may use it without obligation or compensation to you.

9. Intellectual Property

All Content on the Website and Services (including text, graphics, logos, icons, images, photographs, audio, video, software, frameworks, playbooks, checklists, infographics, the “Growth Rail” concept and related terminology, stage classifications, and all compilations and arrangements) is owned by or licensed to B2B Growth Hub and is protected by copyright, trade-mark, database, and other intellectual-property laws.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Website and its Content for your own lawful internal business purposes.

You may not: (a) copy, reproduce, republish, download, post, broadcast, transmit, distribute, sell, or otherwise exploit any Content without our prior written permission; (b) use our trade-marks, logos, or branding without our prior written permission; or (c) remove, obscure, or alter any proprietary notice on the Content.

10. Fees, Payments & Refunds

Some Services are free; others are paid. The fees, frequency, and payment terms for paid Services are set out on the relevant page, in your order form, or in a separate written engagement letter that takes precedence over these Terms.

All fees are payable in the currency stated and are exclusive of taxes (including VAT) unless stated otherwise. You are responsible for any applicable taxes, duties, or levies.

Unless expressly stated otherwise, all fees are non-refundable once paid. Where you have statutory cancellation rights (for example under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as a consumer), those rights apply without prejudice to this clause.

Memberships, subscriptions, and recurring services renew automatically unless cancelled before the renewal date. You can cancel by following the instructions in your account or by emailing us. We may suspend or terminate Services for late or failed payment, without prejudice to our other rights.

11. Third-Party Services & Ecosystem

The Website includes links to, integrations with, and references to third-party websites, products, services, Suppliers, Partners, and Associated Companies (each a “Third-Party Service”). Your use of any Third-Party Service is governed by that third party's own terms and privacy policy, not these Terms.

We are not responsible for, and make no representation or warranty regarding, any Third-Party Service. We do not endorse and are not liable for the acts, omissions, products, or content of any Third-Party Service, even where we have introduced or matched you to them through the Growth Rail. Any contract for third-party products or services is exclusively between you and the relevant third party.

12. Events & Programmes

Where you register for an event, masterclass, programme, or similar activity, you agree to comply with any additional rules, codes of conduct, and venue terms that apply to that activity. We may refuse entry, remove, or refuse future bookings without refund in cases of misconduct.

Programme content, dates, venues, formats, and speakers may change at our discretion. Where material changes reduce the value of a paid Service, we will offer a reasonable remedy (such as rescheduling or a credit) in our sole discretion and always in compliance with applicable consumer law.

13. Supplier Account

This Section and Sections 14–17 apply to any User who applies to become, is onboarded as, or operates as a Supplier (Seller) on the Platform. Full supplier-specific rules are set out in our Supplier & Seller Terms, which supplement and form part of these Terms. The terms “Supplier” and “Seller” are used interchangeably; we do not use the term “freelancer”.

• One account per legal entity. Multiple or duplicate Supplier accounts are prohibited without our express written permission.
• No transfer. You must not sell, rent, share, or otherwise transfer your Supplier account to any third party.
• Security & credentials. You are responsible for the security and confidentiality of your account credentials and for all activity occurring under your account.
• Notification of compromise. You must notify us immediately at hello@b2bgrowthhub.com of any unauthorised access, impersonation attempt, or material security concern affecting your account.
• Our rights. We may merge, split, suspend, restrict, or deactivate any Supplier account at our reasonable discretion (including where we suspect fraud, duplicate accounts, or breach of these Terms).

14. Supplier Levels & Performance

Every Supplier is assigned a Level — one of Vetted → Trusted → Preferred → Flagship — based on objective performance metrics. Level affects shortlist visibility, eligibility for featured placements, access to premium Customer opportunities, and Platform Fee structure.

Performance is measured against eight core metrics:

• Quote turnaround time (target: within 24 hours of RFQ receipt).
• Order acceptance rate.
• On-time delivery rate.
• Customer satisfaction (average review score / CSAT).
• Response time to Customer messages.
• Dispute rate and dispute-resolution outcomes.
• Cancellation and refund rates.
• Compliance with these Terms and published Platform guidelines.

Levels may be upgraded or downgraded at any time at our sole discretion. Persistent under-performance may result in demotion, loss of featured placements, suspension, or removal from the Platform.

15. Supplier Offerings (Products & Services)

A Supplier Offering is any product, service, package, subscription, or commercial engagement that a Supplier publishes or transacts through the Platform. We refer to these interchangeably as Supplier Offerings, Products, or Services; we do not use the term “gig”.

Every Supplier Offering must:

• Be clearly described — scope of work, deliverables, exclusions, timelines, and commercial terms set out unambiguously.
• Be accurately priced in an accepted currency, with any optional extras clearly labelled (no hidden charges).
• Comply with all applicable laws, industry codes, and intellectual-property rights.
• Sit within the Supplier's demonstrated capability and the category in which the Supplier was vetted.
• Not duplicate, mislead, misrepresent, copy, or infringe any other Supplier's Offering or any third-party right.
• Not promote activities that are illegal, unsafe, fraudulent, discriminatory, or otherwise contrary to the Platform's values.

We may edit, suspend, unpublish, or remove any Supplier Offering at our discretion if it does not meet our quality, accuracy, or compliance requirements. The Supplier remains responsible for the accuracy of every Offering they publish.

16. Pricing & Platform Fees (Supplier Orders)

Suppliers are solely responsible for setting the price of each Supplier Offering, subject to any minimum or maximum guidelines we publish from time to time. Prices must be commercially reasonable, inclusive of all items described in the Offering, and free of hidden charges.

We charge a Platform Feeon each completed Order. The current Platform Fee structure is published in the Supplier's account and may vary by Supplier Level, category, Order size, and engagement type. Platform Fees are deducted from the gross Order value before funds are released to the Supplier.

We reserve the right to change Platform Fee rates, payout schedules, and currency-conversion margins with reasonable advance notice. Continued use of the Platform after notice is taken as acceptance of the new structure.

17. Orders & Delivery

• 24-hour quote target. Suppliers must respond to every RFQ, Order, or Customer enquiry within the timeframe applicable to their Level — target: within 24 hours for quotes and within 1 business day for messages.
• Deliver as specified. Once an Order is confirmed, the Supplier must deliver in accordance with its scope, specification, and agreed timeline.
• On-Platform only.All Customer communications relating to an RFQ, Order, or dispute must take place through the Platform's messaging and ticketing system. Suppliers must not circumvent the Platform by directing Customers to transact off-Platform, whether before, during, or after an active Order.
• Capacity & quality. Suppliers are responsible for maintaining sufficient capacity, insurance, and quality control to deliver every accepted Order.
• Sub-contracting / substitution. Any substitution of personnel, sub-contracting, or change in delivery location requires Customer consent and must be logged on the Platform.
• Acceptance & disputes. Once work is delivered through the Platform, the Customer has a reasonable period to accept, request revisions, or raise a dispute in accordance with the Offering terms.

For the full set of supplier obligations — including vetting, reviews & ratings, cancellations, payouts, non-circumvention, insurance, and termination — see our Supplier & Seller Terms.

18. Marketing Consent

19. Disclaimers & No Warranties

The Website, Services, and Content are provided “as is” and “as available”, without any warranty, representation, or condition (express, implied, or statutory), except as expressly set out in a written agreement signed by us or as required by law.

To the fullest extent permitted by law, we disclaim all warranties including, but not limited to: merchantability, fitness for a particular purpose, non-infringement, title, accuracy, completeness, timeliness, uninterrupted availability, security, and freedom from errors, bugs, or harmful components.

Nothing on the Website constitutes legal, financial, tax, investment, medical, or other professional advice. Content is for general information only and should not be relied upon as a substitute for appropriate professional advice tailored to your circumstances. You are solely responsible for your business and commercial decisions.

No guarantees are made as to any business outcome, revenue growth, lead volume, customer acquisition, or other result, whether stated, illustrated, or implied on the Website.

20. Limitation of Liability

To the fullest extent permitted by applicable law:

• We shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation loss of profits, loss of revenue, loss of goodwill, loss of data, or loss of opportunity, arising out of or in connection with the Website, Services, or these Terms.
• Our aggregate liability for all claims arising out of or in connection with the Website, Services, or these Terms, regardless of the form of action, shall not exceed the greater of (a) the total fees you paid to us in the twelve (12) months preceding the event giving rise to the liability, or (b) one hundred British pounds (£100).
• Where you engage with a Third-Party Service via the Website, we have no liability for the acts, omissions, products, services, or content of that third party.

Nothing in these Terms limits or excludes our liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, (iii) any liability which cannot lawfully be limited or excluded, or (iv) any other liability that, under the law of your jurisdiction, cannot be lawfully excluded.

21. Indemnification

You agree to indemnify, defend, and hold harmless B2B Growth Hub, its Associated Companies, Partners, Suppliers, and their respective directors, officers, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Website or Services; (b) your breach of these Terms or any representation or warranty given by you; (c) your User Content; (d) your violation of any applicable law or third-party right; or (e) any dispute between you and a third party.

22. Suspension & Termination

We may suspend or terminate your access to all or any part of the Website or Services at any time, with or without notice and with or without cause, including (without limitation) where we believe in good faith that you have breached these Terms, engaged in unlawful activity, or created risk for us or our Users.

Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination (including Intellectual Property, User Content licence, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and this sentence) shall survive.

23. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations caused by events beyond our reasonable control, including (but not limited to) acts of God, natural disasters, pandemics, war, terrorism, civil unrest, industrial action, government action, utility failures, internet or telecommunications failures, and failures of third-party infrastructure, services, or providers.

24. Dispute Resolution

Before commencing any legal proceedings, you agree to contact us at hello@b2bgrowthhub.com to describe the dispute and seek a good-faith resolution. The parties agree to negotiate in good faith for at least thirty (30) days from first notice.

If the dispute is not resolved in that period, it shall be resolved exclusively by the courts of England and Wales (see Section 20). Nothing in this Section prevents either party from seeking urgent interim or injunctive relief from any court of competent jurisdiction.

25. Governing Law & Jurisdiction

These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction, except that we may bring proceedings against you in any jurisdiction in which you reside or do business where necessary to enforce our rights. Nothing in this Section limits any mandatory rights you may have as a consumer under the local law of your habitual residence.

26. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or on-site banner. Your continued use of the Website or Services after such changes constitutes acceptance of the updated Terms to the fullest extent permitted by applicable law.

27. General Provisions

• Entire agreement. These Terms, together with any order form, engagement letter, Privacy Policy, and Cookie Notice, constitute the entire agreement between you and us regarding the Website and Services.
• Severability. If any provision is held invalid or unenforceable, it shall be read down to the minimum extent necessary and the remaining provisions shall remain in full force and effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms at any time, including to an Associated Company or in connection with a merger, acquisition, or sale of assets.
• Third-party rights. Except as expressly set out, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
• Notices. Notices to us must be sent to hello@b2bgrowthhub.com. Notices to you may be sent to the email or postal address on your account or displayed on the Website.
• Headings. Section headings are for convenience only and do not affect interpretation.

28. Contact Us

Any questions about these Terms, or notice required to be given to us, should be addressed to:

Company Registration Number: 13818816 · Registered in England & Wales.