Phase 6 · Delivery & Customer Experience · Value Customers Can Feel
Post-Merger Integration Programme
Most of the value in an acquisition is not created at the deal table. It is created — or destroyed — in the twelve months that follow completion.
Post-merger integration programme is the structured management of the integration of an acquired business into the acquiring entity — covering systems, processes, people, culture, clients, and brand — ensuring that the synergies that justified the acquisition are actually realised, the capabilities that were acquired are retained, and the disruption to both businesses is managed in a way that protects ongoing commercial performance.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The acquirer who has completed an acquisition and has no integration plan beyond a shared IT system and a combined org chart
The acquisition has completed. The lawyers have been paid. And the integration plan consists of a set of decisions about which system to use and which leadership team to keep. The cultural integration, the client transition, the process alignment, and the synergy realisation have not been designed.
Scenario 2
The business that acquired a smaller company and is losing the best people from the acquired team because the integration has been handled poorly
The acquisition was motivated partly by the people — the skills, the relationships, and the culture that the target had built. Six months into integration, the best people are leaving because the way the integration has been managed has made them feel marginalised, uncertain, or undervalued.
Scenario 3
The business that is discovering that the synergies it promised investors from the acquisition are not materialising because nobody is managing their realisation
The investment thesis included specific synergies — cost savings, cross-sell revenue, and operational efficiencies. Those synergies were identified in the deal room and have not been assigned to owners, put on timelines, or tracked since completion. They are disappearing into the complexity of the post-merger period.
The Impact It Creates
The Moment You Will Feel the Difference.
Integration managed — systems, people, processes, and culture brought together without destroying what was acquired
Synergies assigned to owners, put on timelines, and tracked to realisation
Key talent from the acquired business retained through deliberate, proactive engagement
Client relationships in both businesses protected through the transition
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- Integration programme design — workstreams, timeline, and governance
- Day 1 readiness plan — what must work from the first day post-completion
- People and culture integration plan
- Systems and process integration roadmap
- Synergy tracking and realisation framework
- Integration 100-day review and reporting
The Outcome
Where You Will Be on the Other Side.
The acquisition delivers the value it was designed to create — synergies realised, capabilities retained, clients protected, and cultures integrated — with an integration programme that managed the complexity of bringing two businesses together without losing what made the acquisition worth doing.
Primary Focus
Managing the post-merger integration programme that realises synergies, retains talent, protects clients, and brings two businesses together without destroying the value the deal was designed to create.
KPI Measurement
- Synergy realisation rate vs deal thesis
- Key talent retention through integration
- Client retention during integration period
- Integration programme milestone achievement
- Combined business performance vs standalone baseline
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
£100K+ in retention savings, NPS lift, and reduced churn
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
£500K – £5M in customer-lifetime-value expansion and operational efficiency
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
£2M – £20M in customer-base appreciation and recurring-revenue protection
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
£10M+ in customer-economics transformation, retention infrastructure, and renewal scale
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“The acquisition thesis is validated in integration. The deal that was a good idea on paper becomes a good acquisition in practice only if the integration is executed with the same discipline and rigour as the deal itself. We provide that discipline.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 6