Phase 6 · Delivery & Customer Experience · Value Customers Can Feel
Outsourced Digital Hub
The digital layer of a business is no longer a support function. It is the infrastructure on which commercial performance is built — and most businesses are building on foundations they would never choose if they were starting today.
Outsourced digital hub is the managed digital function for businesses that need a coherent, high-performing digital infrastructure — website, UX, automation, integrations, and digital systems — without the cost of maintaining an in-house digital team. We audit the current digital estate, design the target infrastructure, implement the improvements, and manage the ongoing digital performance that underpins every other commercial function.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The business whose website is embarrassing leads rather than converting them
The brand is strong. The sales team is capable. And then the prospect visits the website and the impression does not match the reality. Deals are being lost at the digital front door — but the website has not been updated in three years because nobody owns it properly.
Scenario 2
The business running commercial operations on disconnected tools that do not talk to each other
CRM, email marketing, finance system, project management, and client portal are all separate tools with no integrations. Data is entered manually in multiple places, there are no automated workflows, and the operational cost of this disconnection is invisible but significant.
Scenario 3
The growing business whose digital experience is inconsistent with its commercial positioning
The business presents as a serious, credible operator in commercial conversations — and then the digital experience tells a different story. The gap between how the business feels in person and how it looks online is a trust gap that costs commercial outcomes.
The Impact It Creates
The Moment You Will Feel the Difference.
Digital infrastructure that reflects the quality and credibility of the business it represents
Commercial conversion improved through a website and digital experience that builds trust
Operational efficiency improved through integrated digital systems and automated workflows
Digital performance monitored and continuously improved through a managed function
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- Digital audit — website, UX, systems, integrations, and performance
- Digital strategy — target infrastructure and improvement roadmap
- Website redesign or optimisation project management
- Systems integration and automation implementation
- Digital performance monitoring — traffic, conversion, and UX metrics
- Monthly digital review and continuous optimisation programme
The Outcome
Where You Will Be on the Other Side.
The business has a digital infrastructure that works as hard as the team does — presenting credibly, converting efficiently, and operating with the integrated, automated systems that remove friction from every commercial and operational process.
Primary Focus
Managing the digital infrastructure — website, systems, integrations, and automation — that underpins commercial and operational performance.
KPI Measurement
- Website conversion rate
- Digital lead quality score
- System integration coverage
- Automation ROI — time saved vs investment
- Digital experience quality score from prospects and clients
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
£100K+ in retention savings, NPS lift, and reduced churn
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
£500K – £5M in customer-lifetime-value expansion and operational efficiency
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
£2M – £20M in customer-base appreciation and recurring-revenue protection
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
£10M+ in customer-economics transformation, retention infrastructure, and renewal scale
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“The digital layer is where most commercial decisions are now validated. The prospect who is ready to buy looks at the website before they take the call. The digital hub is the function that makes sure what they find matches what they expect.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 6