Phase 6 · Delivery & Customer Experience · Value Customers Can Feel
Outsourced ESG & Sustainability Hub
ESG is no longer a values statement. It is a commercial requirement — for investors who mandate it, for enterprise clients who audit it, and for talent who will not work for businesses that ignore it.
Outsourced ESG and sustainability hub is the managed environmental, social, and governance function for businesses that need credible, measurable ESG performance but do not have the in-house capability to design, measure, and report it. We build the ESG framework, implement the measurement infrastructure, manage the reporting, and drive the continuous improvement programme that makes ESG a commercial asset rather than a compliance burden.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The business being asked by enterprise clients to complete ESG or sustainability questionnaires it cannot answer
The procurement team at a major client has sent a supplier sustainability questionnaire. The business values sustainability but has never measured it — and cannot provide the data being requested. The contract is at risk.
Scenario 2
The investment-seeking business whose ESG position is an obstacle to the capital it needs
The investor fund has an ESG mandate. The business does not have the measurement, the reporting, or the governance standards the fund requires. The commercial performance is investable; the ESG position is not.
Scenario 3
The business whose leadership team believes in ESG but has never turned values into a managed programme
The commitment is genuine. The team cares. But the commitment has never been translated into measurable targets, trackable progress, or reportable outcomes — and without that infrastructure, the genuine commitment is invisible to the stakeholders who need to see it.
The Impact It Creates
The Moment You Will Feel the Difference.
ESG performance measurable, reportable, and continuously improving
Enterprise supply chain audits passed and procurement requirements met
Investment ESG mandates satisfied — opening capital sources previously unavailable
ESG credentials used as a commercial differentiator in competitive tenders and partnerships
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- ESG audit — current position, risks, and opportunities across E, S, and G dimensions
- ESG framework design — materiality assessment, targets, and governance
- Measurement and data collection infrastructure
- Annual ESG report — aligned to GRI, UN SDGs, or client-specific frameworks
- Supplier ESG questionnaire response management
- ESG improvement roadmap and continuous programme management
The Outcome
Where You Will Be on the Other Side.
The business has a credible, managed ESG function that satisfies the requirements of investors, enterprise clients, and regulators — and a genuine sustainability improvement programme that makes the commitment real rather than performative.
Primary Focus
Building and managing a credible ESG and sustainability function that satisfies investor, client, and regulatory requirements.
KPI Measurement
- ESG score improvement year on year
- Supplier questionnaire pass rate
- Carbon footprint reduction vs baseline
- Investment ESG mandates met
- ESG-attributed commercial wins
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
£100K+ in retention savings, NPS lift, and reduced churn
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
£500K – £5M in customer-lifetime-value expansion and operational efficiency
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
£2M – £20M in customer-base appreciation and recurring-revenue protection
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
£10M+ in customer-economics transformation, retention infrastructure, and renewal scale
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“The businesses that build ESG capability now will not be scrambling to meet requirements in five years. They will be the ones setting the standard — and winning the clients and the capital that come to those who led rather than followed.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 6