Phase 6 · Delivery & Customer Experience · Value Customers Can Feel
Global Supply Chain Setup
The business that sources globally but manages its supply chain domestically will discover the difference between those two things at the worst possible moment.
Global supply chain setup is the design and implementation of the supply chain architecture that enables a business to source, manufacture, or deliver internationally — with the supplier identification, the logistics design, the compliance framework, and the risk management infrastructure that makes global supply chain operations reliable rather than fragile. We build the global supply chain capability that turns international sourcing from a risk into a competitive advantage.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The business that wants to source internationally to reduce costs but does not know how to find reliable overseas suppliers
The cost of domestic supply is creating margin pressure. International alternatives exist — and are significantly cheaper. But the business has never sourced overseas, does not know how to identify reliable suppliers, and is concerned about quality, delivery, and the complexity of international trade terms.
Scenario 2
The business whose global supply chain was disrupted by a single event and is rebuilding with resilience in mind
The pandemic, a geopolitical event, or a supplier failure exposed the fragility of a supply chain that had single sources for critical components. The business is now rebuilding the supply chain with resilience — multiple sources, buffer inventory, and contingency options — but has never designed a global supply chain with those principles in mind.
Scenario 3
The product business expanding internationally that needs to establish local fulfilment to compete with local suppliers on delivery speed
The UK business is shipping products internationally from a single UK distribution centre. The delivery times, the customs costs, and the logistics complexity are making it uncompetitive against local suppliers. International fulfilment capability — local warehousing, local logistics — is needed to compete on equal terms.
The Impact It Creates
The Moment You Will Feel the Difference.
Global supply chain designed with resilience, cost efficiency, and compliance as foundational requirements
Reliable overseas suppliers identified, vetted, and contracted
International logistics and customs processes designed and managed
Supply chain risk diversified across multiple sources and geographies
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- Global supply chain audit and design brief
- International supplier identification and vetting framework
- Incoterms and international trade terms advisory
- Customs and import compliance setup
- International logistics and fulfilment design
- Supply chain risk management and contingency planning
The Outcome
Where You Will Be on the Other Side.
The business has a global supply chain that sources reliably, competes cost-effectively, and manages risk systematically — with the compliance, the logistics, and the supplier relationships that make international sourcing and delivery a commercial advantage.
Primary Focus
Designing and implementing the global supply chain architecture — suppliers, logistics, compliance, and risk management — that enables international commercial operations.
KPI Measurement
- Supply chain cost reduction from global sourcing
- International supplier on-time delivery rate
- Supply chain disruption incidents
- Customs compliance rate
- International fulfilment speed vs local competitors
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
£100K+ in retention savings, NPS lift, and reduced churn
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
£500K – £5M in customer-lifetime-value expansion and operational efficiency
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
£2M – £20M in customer-base appreciation and recurring-revenue protection
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
£10M+ in customer-economics transformation, retention infrastructure, and renewal scale
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“The global supply chain is the infrastructure on which international commercial ambition is built. Without it, the international growth that the business is pursuing hits the constraints of a supply base that was not designed for the world it is trying to serve. We build the infrastructure that removes those constraints.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 6