Phase 6 · Delivery & Customer Experience · Value Customers Can Feel
Outsourced Supply Chain Hub
A business is only as reliable as its supply chain. The businesses that treat supply chain management as a back-office function discover that it is actually a front-office risk when it fails.
Outsourced supply chain hub is the managed supply chain function for businesses that need structured supplier management, procurement optimisation, logistics oversight, and supply chain risk management but do not have the in-house capability to deliver it professionally. We design the supply chain architecture, manage the supplier relationships, monitor performance, and build the resilience that protects the business from the supply disruptions that derail delivery and damage client relationships.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The business whose supply chain disruptions regularly create client delivery failures
Supplier delays, quality failures, and logistics problems are landing on clients as the business's problem — because the supply chain is managed reactively rather than proactively. The client experience is suffering because of decisions made three steps back in the chain.
Scenario 2
The growing business that has never properly audited its supplier base
Suppliers were chosen early, relationships have been maintained through personal contact, and costs have never been systematically reviewed. The business is paying more than it should, relying on fewer suppliers than is safe, and has no formal performance management in place.
Scenario 3
The business whose supply chain has no documented risk management or contingency plan
One key supplier goes into administration. One logistics partner has a strike. One cross-border shipment is delayed by customs. The business has no documented alternative, no contingency supplier, and no plan — because the risk was never mapped before it became a crisis.
The Impact It Creates
The Moment You Will Feel the Difference.
Supply chain disruptions reduced through proactive management and risk mitigation
Supplier costs optimised through structured review, benchmarking, and renegotiation
Supply chain resilience built through diversification and contingency planning
Client delivery performance improved through reliable, monitored supply chain performance
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- Supply chain audit — mapping, risk assessment, and performance review
- Supplier rationalisation and optimisation programme
- Supplier performance management framework
- Supply chain risk register and mitigation plan
- Logistics and delivery optimisation
- Supply chain resilience programme — alternative sourcing and contingency planning
The Outcome
Where You Will Be on the Other Side.
The business has a supply chain that is reliable, cost-efficient, and resilient — managed proactively rather than reactively, with the risk management infrastructure that prevents supply disruptions from becoming client delivery failures.
Primary Focus
Managing the supply chain function — supplier relationships, risk management, logistics, and resilience — to protect client delivery and commercial performance.
KPI Measurement
- Supply chain disruption incidents
- Supplier on-time delivery rate
- Supply chain cost vs market benchmark
- Risk register coverage and mitigation rate
- Client delivery performance attributable to supply chain
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
£100K+ in retention savings, NPS lift, and reduced churn
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
£500K – £5M in customer-lifetime-value expansion and operational efficiency
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
£2M – £20M in customer-base appreciation and recurring-revenue protection
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
£10M+ in customer-economics transformation, retention infrastructure, and renewal scale
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“The supply chain is invisible when it works and catastrophic when it does not. The outsourced supply chain hub is the function that keeps it working — so the business never discovers what it cost to have no-one responsible for it.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 6