Phase 13 · Outsourced Business Function Hubs · Delegate. Accelerate. Focus.
Outsourced Technology Hub
Technology should accelerate the business — not become the business. Outsourced Technology Hub gives you the architecture, the tools, and the digital infrastructure without building an internal IT department.
Outsourced Technology Hub is a fully managed technology function — digital infrastructure, systems architecture, software selection, implementation, integration, and ongoing technical management — delivered as a service to businesses that need the operational and commercial advantages of modern technology without the cost and complexity of an internal technology team. From CRM and marketing automation to financial systems, project management tools, data infrastructure, and website technology, the Hub provides the strategic technology leadership and technical execution that ensures the business's digital infrastructure supports and accelerates growth rather than constraining it.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The growing business with a technology stack that has evolved by accident
The business uses twelve tools that do not talk to each other. Data lives in spreadsheets. CRM is inconsistent. Financial reporting requires manual compilation. The technology infrastructure has been assembled reactively — tool by tool, as problems emerged — and the result is a fragmented, inefficient digital environment that costs the team time every day and provides the business no consolidated view of its commercial performance.
Scenario 2
The founder who knows technology investment is needed but does not know where to start
The business is at the stage where better technology would materially improve commercial performance — more consistent pipeline management, faster financial close, more efficient operations. But the technology landscape is vast and bewildering, the vendor claims are uniformly impressive, and the cost of selecting the wrong tools is high. The founder needs strategic technology leadership — advice on what to buy, how to implement it, and how to ensure it actually gets used.
Scenario 3
The scaling business whose technology has become a constraint on growth
The business is growing faster than its technology can support. Manual processes that worked at small scale are breaking under volume. Systems that were right for 10 people are wrong for 50. The technology is now a ceiling on commercial velocity — slowing delivery, limiting reporting accuracy, and creating operational risk. A technology transformation is needed, but the internal capability to design and execute it does not exist.
The Impact It Creates
The Moment You Will Feel the Difference.
The business operates on a coherent, integrated technology stack where systems communicate, data flows accurately, and the team has the digital infrastructure to perform at their best
Technology investment is strategic rather than reactive — every tool decision is made against a clear technology strategy aligned to the commercial objectives
Operational efficiency improves measurably — manual processes are automated, data is accurate, and the team's time is released from technology workarounds
Technology scales with the business — the architecture is designed for the business the client is building, not the business they currently are
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- Technology audit and architecture review — a structured assessment of the current technology stack, identifying gaps, inefficiencies, and integration failures
- Technology strategy and roadmap — a prioritised technology investment plan aligned to the business's commercial objectives and growth trajectory
- Systems selection and implementation — research, selection, and implementation of the technology tools required to fill identified gaps and improve operational performance
- Integration and data architecture — the technical work of connecting systems, ensuring data flows accurately, and building the consolidated reporting view the business needs
- Ongoing technology management — the continuous monitoring, optimisation, and evolution of the technology infrastructure as the business grows and its needs change
The Outcome
Where You Will Be on the Other Side.
After Outsourced Technology Hub, the business operates on a coherent, integrated digital infrastructure — one that accelerates commercial performance, improves operational efficiency, and scales alongside the business rather than constraining it.
Primary Focus
Delivering a fully managed technology function — infrastructure, systems, implementation, and integration — as a service, giving businesses the digital architecture and technical management that accelerates commercial performance without building an internal IT capability.
KPI Measurement
- Systems integration coverage — percentage of core business functions operating on connected, non-siloed technology
- Operational time saved through automation — hours per month released from manual processes
- Technology stack ROI — commercial performance improvements attributable to technology investment
- System uptime and reliability — tracked monthly against agreed service standards
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
Bespoke
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
Bespoke
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
Bespoke
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
Bespoke
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“Technology is the lever that makes everything else faster. When it is designed well and managed properly, it multiplies the commercial output of every function in the business. Outsourced Technology Hub builds and manages that lever — so that the business's energy goes into growth, not into fighting the tools that should be enabling it.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 13