Phase 13 · Outsourced Business Function Hubs · Delegate. Accelerate. Focus.
Outsourced HR Hub
People are the business. Outsourced HR Hub gives you the talent strategy, the people infrastructure, and the employer brand — without the overhead of a standalone HR department.
Outsourced HR Hub is a fully managed people function — talent strategy, recruitment, onboarding, performance management, employment compliance, culture building, and HR administration — delivered as a service to growing businesses that need professional people management capability without the overhead of an internal HR team. From the first hire to the hundredth, the Hub provides the strategic HR leadership and operational people management that ensures the business attracts, develops, and retains the talent it needs to grow — compliantly, consistently, and at a cost that reflects the business's stage.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The fast-growing business managing people informally at increasing risk
The team has grown from five to twenty-five people in two years. Contracts are inconsistent. Performance conversations happen ad hoc. There is no structured onboarding, no documented HR policies, and no formal process for managing the people issues that are beginning to emerge with regularity. The business is exposed — to employment tribunal risk, to compliance failure, and to the culture damage that informal, inconsistent people management eventually produces. The risk is growing faster than the team.
Scenario 2
The founder spending a disproportionate amount of time on people management
HR has consumed more of the founder's time than any single function — recruitment, performance issues, contract queries, absence management, and the interpersonal dynamics of a growing team. None of it is directly revenue-generating, and all of it is pulling the founder away from the commercial activities that only they can do. A professional HR function would handle these demands — but the volume does not yet justify a full-time internal hire.
Scenario 3
The business struggling to attract and retain the quality of talent it needs
The business is commercial competitive and growing — but the talent pipeline is weak. Good candidates are not applying. Promising people join and leave within twelve months. The employer brand is underdeveloped, the onboarding experience is inconsistent, and the career development conversation has never been systematised. Talent quality is now a ceiling on commercial performance — and the business has not invested in the people infrastructure that would change it.
The Impact It Creates
The Moment You Will Feel the Difference.
HR compliance risk is eliminated — contracts, policies, and processes meet current employment law requirements and are consistently applied across the team
Talent acquisition improves — structured recruitment processes, employer branding, and candidate experience produce a higher quality of applicant and a faster time to hire
People management becomes consistent — performance frameworks, development conversations, and management standards create a fairer, more effective working environment
The founder's time is released — HR administration and people management are handled professionally, returning executive bandwidth to commercial activities
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- HR audit and compliance review — a structured assessment of current HR practices, documentation, and compliance exposure against current employment law requirements
- HR policy and documentation framework — a complete set of HR policies, employment contracts, and compliance documentation appropriate to the business's size and sector
- Recruitment and talent acquisition — end-to-end management of the hiring process for agreed roles, from job description through to offer
- Performance and development framework — a structured approach to performance management, development conversations, and career progression that retains and develops the team
- Ongoing HR management — the day-to-day people function: HR queries, absence management, disciplinary and grievance support, and employment law guidance
The Outcome
Where You Will Be on the Other Side.
After Outsourced HR Hub, the business has a professional, compliant, consistently operated people function — attracting better talent, retaining it longer, managing it more effectively, and doing so without the overhead of a standalone internal HR team.
Primary Focus
Delivering a fully managed people function — recruitment, compliance, performance management, and culture — as a service, giving businesses professional HR capability that attracts and retains great talent without the overhead of an internal HR department.
KPI Measurement
- Time to hire — average weeks from role open to offer accepted, tracked per quarter
- Employee retention rate — percentage of employees retained at 12 months, tracked annually
- HR compliance audit score — annual assessment of policy and documentation completeness
- Manager effectiveness rating — 360-degree assessment of people management quality across the leadership team
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
Bespoke
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
Bespoke
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
Bespoke
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
Bespoke
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“The businesses that grow consistently build teams that grow with them. Outsourced HR Hub builds the people infrastructure that makes great teams possible — the processes, the compliance, the culture, and the talent pipeline that turns a collection of individuals into a commercial force.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 13