Phase 4 · Product / Service Development · Build What You Can Actually Deliver
Service Systems
A service without a system is a personality. The first time it has to scale, it breaks.
Service systems are the documented, repeatable processes that allow your service to be delivered consistently · regardless of which team member is delivering it. We design the systems so the service stops depending on individuals and starts compounding into a real business.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The startup founder-delivering everything
The service works because YOU deliver it. The first time someone else has to do it, quality drops · which means you cannot hire, scale, or take a holiday.
Scenario 2
The SME with inconsistent service quality
Some customers love the service; others have very different experiences. The variance is not random · it is the symptom of service systems that do not exist.
Scenario 3
The enterprise scaling regionally with quality drift
Each region is delivering the service its own way. The brand promises one thing; the customer experiences five different versions of it.
The Impact It Creates
The Moment You Will Feel the Difference.
Service quality becomes consistent across every customer and team member
New hires ramp faster because the system teaches them
Founder is freed from delivery and can focus on scaling
Customers receive a brand promise rather than a personality
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- Service blueprint and process maps
- Standard operating procedures (SOPs)
- Quality standards and checklists
- Service-level agreements (SLAs)
- Training and onboarding for delivery team
- Service performance tracking dashboard
The Outcome
Where You Will Be on the Other Side.
The service becomes a system that produces consistent outcomes regardless of who is delivering it. The business stops being a personality dependency and starts being a scalable enterprise.
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
£100K+ in product-market fit acceleration and reduced rebuild waste
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
£500K – £5M in scalable delivery capability and operational margin expansion
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
£2M – £20M in product economics, retention, and capability advantage
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
£10M+ in capability transformation, digital re-platforming, and operational moat
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“Every service business hits the moment when it cannot grow because the quality depends on one person. The businesses that scale beyond that ceiling are the ones who do the unglamorous work of turning craft into system.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 4