Phase 4 · People & Partnerships · The Right People Change Everything
HR & Talent Support
The wrong hire costs more than the salary. The right hire changes the trajectory.
HR & Talent Support is the strategic work of building the human infrastructure that enables a business to attract, select, onboard, and retain the people who will drive its growth. Most growing businesses have not built an HR function — they have just been hiring. The difference between hiring reactively and building talent infrastructure is the difference between a team that struggles under pressure and one that compounds. HR & Talent Support creates the frameworks, processes, and culture infrastructure that make every subsequent hire faster, better, and cheaper.
The Pain We Solve
You may recognise yourself in one of these.
Three audience scenarios · because the same service produces a different transformation depending on where you are in the business journey.
Scenario 1
The founder who has made expensive hiring mistakes
The wrong hire — especially at a senior level — is one of the most costly and demoralising experiences in business. Six months of poor performance, difficult conversations, and eventual separation leaves the team unsettled and the founder exhausted. The cost is measurable; the culture impact is harder to quantify but just as real.
Scenario 2
The scaling business with no HR process
Hiring is happening based on instinct and urgency rather than strategy and structure. There are no job description standards, no structured interview process, no onboarding programme, no performance framework. Each new hire has a different experience. Some thrive; many don't. Nobody knows why.
Scenario 3
The leadership team experiencing people problems
The business has good people but the team dynamics are off. There's tension between departments. High performers are leaving. The culture that made the early team special hasn't scaled. There's no framework for resolving conflict, recognising contribution, or building the behaviours that create high-performance teams.
The Impact It Creates
The Moment You Will Feel the Difference.
Hiring quality improves as structured selection replaces instinct-based decisions
New hires become productive faster with a proper onboarding process
Staff retention improves as the employee experience becomes more intentional
Leadership time spent on people problems reduces as HR infrastructure handles them systematically
What You Receive
The Specific Deliverables.
Tangible outputs · documented, dated, and yours to keep.
- Talent strategy — defining the people plan aligned with the business growth objectives
- Job description templates — standardised, well-structured templates for every recurring role
- Interview framework — a structured, evidence-based interview process that improves selection quality
- Onboarding process — a comprehensive first-90-days programme that sets every new hire up for success
- Culture documentation — articulating the behaviours, values, and expectations that define the team
The Outcome
Where You Will Be on the Other Side.
After HR & Talent Support, the business has the human infrastructure to grow without the people problems that slow most scaling businesses down. Hiring is more strategic. Onboarding is more effective. The team is more cohesive. And the culture that creates high performance is documented, taught, and reinforced rather than left to chance.
Investment & ROI
Pricing Engineered Around the Value You Create.
Every engagement is sized against the value we believe we can create with you · the fee is always a fraction of the outcome. Four tiers · so the investment matches your stage of business.
Tier 1
Foundations
£5,000 – £15,000
Right for
Pre-startup, startup, and micro-business founders ready to build on evidence rather than instinct.
Typical Value Created
£100K+ in product-market fit acceleration and reduced rebuild waste
Engagement
4 – 8 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 2
Acceleration
£15,000 – £50,000
Right for
Growing SMEs and established small businesses ready to scale a working model into the next revenue band.
Typical Value Created
£500K – £5M in scalable delivery capability and operational margin expansion
Engagement
8 – 16 weeks
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 3
Transformation
£50,000 – £250,000
Right for
Medium enterprises and scale-stage businesses ready to commit to a multi-quarter, organisation-wide shift.
Typical Value Created
£2M – £20M in product economics, retention, and capability advantage
Engagement
3 – 9 months
Target Return
5 – 10× ROI
within 12 – 18 months
Tier 4
Enterprise
£250,000 – £2M+
Right for
Large enterprises, global operators, and complex organisations ready for a multi-year strategic partnership.
Typical Value Created
£10M+ in capability transformation, digital re-platforming, and operational moat
Engagement
12 months and onward
Target Return
5 – 10× ROI
within 12 – 18 months
Why We Price This Way
Every engagement is sized around the value we believe we can create with you. The fee is always a fraction of the outcome · typically 10 – 20% of the expected first-year return.
This is how we make sure pricing aligns with results. The conversation is never “what does this cost?” · it is always “what is this worth to your business?” We answer that together in the first call, transparently, and decide the right tier from there.
If we cannot articulate a credible 5–10× return for your specific situation, we will tell you in the first call. That honesty is part of why our clients trust us with the work that matters most.
Why This Conversation Matters
“The business you can build is ultimately bounded by the quality of the people inside it. Every excellent hire compounds. Every wrong hire costs in ways that go far beyond the salary line. HR & Talent Support is the infrastructure that makes excellent hiring the default rather than the exception — and it is one of the highest-leverage investments a growing business can make.”
A 90-minute structured strategy session · produces a usable roadmap whether you engage further or not.
More in Phase 4