Stop losing customers. Start keeping them forever.
Onboarding · retention · QBRs · upsell · all managed by CS specialists on a monthly retainer · 91% average retention · from £1,000/mo.
91%
Average retention rate
Across all managed accounts
2.4×
Upsell revenue uplift
vs unmanaged accounts
Day 7
First customer onboarded
Handover to programme in < 1 week
+42
Average NPS improvement
12-month before/after comparison
What is Customer Success Outsourcing
91% retention. Without a CS team.
Onboarding, retention, QBRs and upsell managed by experienced CS specialists on a monthly retainer. Average NPS uplift of +42. From £1,000/mo.
Why revenue leaks out the back while sales pours it in the front.
From onboarding to expansion revenue.
Customer Onboarding
Structured onboarding programme ensuring every customer goes live, fast and confident.
- ✓Welcome sequence and onboarding call
- ✓Milestone-based success plan per customer
- ✓Training and enablement material delivery
- ✓30/60/90-day check-ins
- ✓Early warning alerts for at-risk accounts
Businesses where poor onboarding is the primary driver of early churn.
Retention & Renewal
Proactive account management ensuring customers renew, expand and advocate.
- ✓Quarterly business reviews (QBRs)
- ✓Health score monitoring and intervention
- ✓Renewal pipeline management
- ✓Escalation handling and recovery
- ✓NPS survey management and follow-up
Businesses with recurring revenue models where retention drives 80%+ of revenue.
Upsell & Expansion
Dedicated expansion motion converting satisfied customers into bigger accounts.
- ✓Customer usage and expansion opportunity analysis
- ✓Proactive upsell conversations
- ✓Cross-sell programme management
- ✓Expansion proposal preparation
- ✓Revenue attribution reporting
Businesses with multi-product portfolios or tiered packages with clear upgrade paths.
Nine steps from account audit to expansion revenue.
Account audit
Health scores, churn risk, upsell flags — mapped across all accounts
Segmentation
Accounts tiered by revenue, risk and growth potential
Success plans
Personalised milestone plans written for each tier
Onboarding launch
Welcome sequences, training, first-value milestones delivered
Proactive outreach
Scheduled check-ins · usage monitoring · health alerts live
QBRs
Quarterly business reviews · value evidence · roadmap alignment
At-risk recovery
Churn signals identified and recovery playbooks activated
Renewal motion
90-day renewal pipeline · commercial reviews · NPS capture
Upsell campaigns
Expansion opportunities surfaced · proposals sent · revenue grows
Pick your customer success tier.
Onboarding Programme
Structured first-90-days onboarding for every new customer
- ✓Onboarding playbook and sequencing
- ✓Up to 20 customers/mo onboarded
- ✓30/60/90-day check-ins
- ✓Churn risk reporting
Full CS Function
Onboarding + retention + QBRs · complete customer success outsourced
- ✓All Onboarding inclusions
- ✓Proactive retention management
- ✓Quarterly business reviews
- ✓At-risk intervention
- ✓NPS programme
CS + Revenue Expansion
Full CS function + active upsell and expansion motion
- ✓All Full CS inclusions
- ✓Expansion opportunity analysis
- ✓Upsell conversation management
- ✓Cross-sell programme
- ✓Revenue attribution dashboard
Imagine your ARR in 12 months when nobody churns:
- ✓Hit 91% annual retention without a single dedicated CS hire
- ✓Turned your churning accounts into your biggest advocates
- ✓Had every new customer onboarded and live in 7 days
- ✓Doubled upsell revenue by simply talking to satisfied customers at the right time
- ✓Walked into every renewal conversation with a scored, evidenced account health report
- ✓Built a CS function your board trusted — because the data backed it up
Explore the full outsourcing suite.
⚡ 91% retention rate · NPS +42 average
Your customers want to stay. Give them a reason to.
Onboarding · retention · QBRs · upsell · all managed for you · from £1,000/mo.