Supplier & Seller Terms

1. Definitions

Capitalised terms used in these Supplier Terms have the meanings below. Terms not defined here carry the meaning given in our general Terms & Conditions.

• “B2B Growth Hub”, “we”, “us”, “our” — B2B Growth Hub Limited, CRN 13818816.
• “Platform” — www.b2bgrowthhub.com and any related sub-domains, marketplaces, applications, matching engines, and supplier-facing tooling operated by us.
• “Supplier” and “Seller” — any individual, partnership, limited company, or other legal entity that has been vetted, onboarded, and approved by B2B Growth Hub to offer products or services to Customers through the Platform. The terms “Supplier” and “Seller” are used interchangeably throughout these Terms and refer to the same party. We do not use the term “freelancer”.
• “Supplier Offering” (also referred to as a “Product” or “Service”) — any product, service, package, subscription, or other commercial offering that a Supplier publishes or transacts through the Platform. We do not use the term “gig”.
• “Customer” — any Platform user who purchases or expresses intent to purchase a Supplier Offering, including under any of the seven business lifecycle stages (Pre-Startup, Startup, Micro & Scale-Up, Small Business, Medium Business, Large Corporate, Legacy Business).
• “Order” — a confirmed purchase of a Supplier Offering through the Platform, together with any amendments agreed in writing between Supplier and Customer.
• “Platform Fee” — the commission or fee payable to B2B Growth Hub for matching, introducing, facilitating, or processing an Order.
• “Rail” — the Growth Rail ecosystem, including the 3–7 Supplier Model described on the Growth Rail page.

2. Acceptance & Scope

If you are acting on behalf of a legal entity, you represent and warrant that you have full authority to bind that entity, and “you” refers to both you personally and the entity jointly and severally.

3. Becoming a Supplier

B2B Growth Hub operates a curated, quality-first Supplier marketplace under the 3–7 Supplier Model — Customers receive a curated shortlist, not a noise flood. To become a Supplier, you must:

• Submit a complete application through the Platform, specifying your category, capability, track record, and commercial terms.
• Be at least 18 years old (or the age of majority in your jurisdiction), have full legal capacity, and hold any licences required to deliver your Supplier Offerings in the markets you serve.
• Operate as a legitimate business, trader, or self-employed professional in good standing, free of any active insolvency, regulatory sanction, or disqualification.
• Provide accurate, current, complete, and verifiable information.
• Comply with any additional criteria we may apply to specific categories of Supplier Offering.

Admission to the Supplier programme is at our sole discretion. We may refuse, delay, or condition any application without giving reasons.

4. Vetting & Verification

Every Supplier is vetted before being added to the Platform. Vetting may include (without limitation): identity verification, company-registration checks, sanctions screening, reference checks, capability interviews, sample deliverables, financial due diligence, insurance verification, and confirmation of any relevant accreditations or regulatory registrations.

You consent to us conducting such checks from time to time, and to receiving information from publicly available sources, credit-reference agencies, fraud- prevention agencies, and other lawful third parties.

You agree to promptly notify us of any material change in your status, ownership, licensing, insurance, or capability that could reasonably affect your continued suitability as a Supplier.

5. Supplier Account

• You must maintain one Supplier account per legal entity and keep its information current at all times.
• You are responsible for the security of your credentials and for all activity that occurs under your account.
• You must not sell, rent, share, or transfer your Supplier account.
• You must notify us immediately at hello@b2bgrowthhub.com of any unauthorised access, impersonation attempt, or material security concern.
• We reserve the right to merge, split, suspend, deactivate, or restrict features of any Supplier account where we reasonably consider it necessary (including where we suspect fraud, duplicate accounts, or breach of these Terms).

6. Supplier Levels & Performance Standards

Suppliers are assigned a Level (for example: Vetted, Trusted, Preferred, and Flagship) based on objective performance metrics. Levels affect visibility in shortlists, eligibility for featured placements, access to premium Customer opportunities, and Platform Fee structure.

Core performance metrics include (without limitation):

• Quote turnaround time (target: within 24 hours of RFQ receipt).
• Order acceptance rate.
• On-time delivery rate.
• Customer-satisfaction rating (average review score).
• Dispute rate and dispute-resolution outcomes.
• Cancellation and refund rates.
• Response time to Customer messages.
• Compliance with these Supplier Terms and the Platform's published guidelines.

Levels may be upgraded or downgraded at any time at our sole discretion. Persistent under-performance may result in demotion, loss of featured placements, suspension, or removal from the Platform.

7. Supplier Offerings (Products & Services)

A Supplier Offering is any product, service, package, subscription, or commercial engagement that you publish or transact through the Platform. Every Supplier Offering must:

• Be clearly described, with scope of work, deliverables, exclusions, timelines, and commercial terms set out unambiguously.
• Be accurately priced in an accepted currency, with any optional extras clearly labelled.
• Comply with all applicable laws, industry codes, and intellectual-property rights.
• Be within your demonstrated capability and the category in which you were vetted.
• Not duplicate, mislead, misrepresent, copy, or infringe any other Supplier's Offering or third-party rights.
• Not promote activities that are illegal, unsafe, fraudulent, discriminatory, or otherwise contrary to the Platform's values.

We may edit, suspend, unpublish, or remove any Supplier Offering at our discretion if it does not meet our quality, accuracy, or compliance requirements. You remain responsible for the accuracy of every Supplier Offering you publish.

8. Pricing & Platform Fees

You are solely responsible for setting the price of each Supplier Offering, subject to any minimum or maximum guidelines we publish from time to time. Prices must be commercially reasonable, inclusive of all items described in the Offering, and free of hidden charges.

We charge a Platform Fee on each completed Order. The current Platform Fee structure is published in your Supplier account and may vary by Supplier Level, category, Order size, and engagement type. Platform Fees are deducted from the gross Order value before funds are released to you.

We reserve the right to change Platform Fee rates, payout schedules, and currency-conversion margins with reasonable advance notice. Continued use of the Platform after notice is taken as acceptance of the new structure.

9. Orders & Delivery

• You must respond to every RFQ, Order, or Customer enquiry within the timeframe applicable to your Supplier Level (target: within 24 hours for quotes, within 1 business day for messages).
• Once an Order is confirmed, you must deliver the Supplier Offering in accordance with its specification, scope, and agreed timeline.
• You must not circumvent the Platform by directing Customers to transact off-Platform, whether during, before, or after an active Order (see Section 17).
• You are responsible for maintaining sufficient capacity, insurance, and quality control to deliver every accepted Order.
• Any substitution of personnel, sub-contracting, or change in delivery location requires Customer consent and must be logged on the Platform.
• Once work is delivered through the Platform, Customer has a reasonable period to accept, request revisions, or raise a dispute in accordance with the Offering terms.

10. Customer Communication

• All Customer communications relating to an RFQ, Order, or dispute must take place through the Platform's messaging and ticketing system.
• Sharing contact details, URLs, or payment instructions outside the Platform is prohibited except where expressly permitted for on-Platform facilitation.
• You must behave professionally, respectfully, and honestly in every interaction. Harassment, discrimination, coercion, or abusive language is grounds for immediate suspension.
• You must not threaten, induce, bribe, or coerce a Customer into leaving a positive review, cancelling a dispute, withdrawing feedback, or transacting off-Platform.

11. Reviews & Ratings

Customers may leave public and private reviews, ratings, and feedback on Supplier Offerings and completed Orders. Reviews are an important trust signal for future Customers and influence your Supplier Level.

• We do not edit reviews except where they breach our review guidelines, are illegal, or contain confidential or personal information.
• You may publicly respond to reviews, but only in a factual, professional, and respectful manner.
• You must not: post fake reviews, buy or trade reviews, manipulate review scores, or pressure Customers to alter or remove genuine reviews.
• Breach of this Section is treated as material and may result in immediate suspension and loss of Supplier Level.

12. Cancellations & Refunds

Orders may be cancelled by mutual agreement, by Customer where required by applicable consumer law, or by us where an Order violates these Supplier Terms, our general Terms & Conditions, or applicable law.

• Where an Order is cancelled before delivery, any funds held in escrow will be refunded to the Customer subject to applicable fees.
• Where a partial delivery has been made, a pro-rata refund may be agreed through the Platform's resolution process.
• Excessive cancellation rates, regardless of cause, will negatively affect your Supplier Level.
• Where we determine in good faith that a refund is appropriate (for non-delivery, material non-conformance, or unsuitable conduct) we may issue it and deduct the refunded amount from your next payout.

13. Disputes & Resolution

If a Customer raises a dispute, you must participate in the Platform's resolution process in good faith. We may act as a neutral facilitator and, where necessary, make a binding determination based on the evidence available.

Our determination of a dispute is final as between you and us for Platform-Fee and payout purposes, without prejudice to any legal remedies the Customer or you may have outside the Platform.

14. Payments & Withdrawals

• Customer payments are held in escrow (directly or via our payment processors) and released to your Supplier balance upon Order completion, less Platform Fees and any applicable adjustments.
• Funds become available for withdrawal after the applicable clearance period, which varies by payment method and Order type (typically 7–14 days after Order completion).
• You may withdraw available funds via the payout methods supported on the Platform. Currency-conversion and withdrawal fees may apply.
• We may place a hold, reverse a payout, or offset against future payouts in the event of chargebacks, refunds, disputes, fraud investigations, or violation of these Terms.
• You are responsible for ensuring the accuracy of your payout details; we are not liable for funds sent to incorrect accounts due to your error.

15. Intellectual Property

You retain ownership of all intellectual-property rights in your own Supplier Offerings and deliverables, subject to any assignment or licence agreed with a Customer in writing as part of an Order. By default, Customer purchase includes a non-exclusive, royalty-free licence for the Customer's internal business use; full assignment requires a separate written agreement.

You grant B2B Growth Hub a worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to host, display, reproduce, modify, adapt, translate, publish, and promote your Supplier Offerings, portfolio items, company description, reviews, and any non-confidential materials you upload, for the purpose of operating, improving, and marketing the Platform.

You warrant that all materials you submit are owned by you or properly licensed and do not infringe any third-party right. You indemnify us against any claim arising from a breach of this warranty.

16. Prohibited Activities

As a Supplier, you must not (and must not permit anyone acting on your behalf to):

• Publish misleading, exaggerated, or fraudulent Supplier Offerings.
• Impersonate another person, Supplier, brand, or organisation.
• Create multiple or duplicate Supplier accounts without our express permission.
• Transact with a Customer off-Platform in a way that bypasses the Platform Fee, during or within twenty-four (24) months after the last Platform interaction (see Section 17).
• Solicit or accept payments outside the Platform for work initiated on the Platform.
• Pay, offer, or accept any bribe, kickback, or undisclosed commission in connection with a Platform Order.
• Use the Platform to market competing marketplaces or to recruit Customers away from the Platform.
• Post or send any content that is illegal, defamatory, discriminatory, hateful, sexually explicit, or obscene; or that incites or glorifies violence or criminal conduct.
• Infringe any intellectual-property, publicity, privacy, or contractual right of any third party.
• Attempt to game Supplier Level metrics, reviews, or matching algorithms through coordinated behaviour, bots, or fake Orders.
• Use any automated scraping, spidering, or data-harvesting tool against the Platform.
• Upload any malicious code, malware, or content designed to harm the Platform, other Users, or third parties.
• Violate any applicable sanctions, export-control, or anti-money-laundering laws.

Breach of this Section is a material breach and entitles us to suspend or terminate your Supplier account immediately, withhold payouts, report to authorities, and seek damages and injunctive relief.

17. Confidentiality & Non-Circumvention

The Customer relationships, contact details, pipeline data, and RFQ content made available to you through the Platform are commercially valuable assets of B2B Growth Hub. You agree to treat them as confidential and use them only for the purpose of responding to and delivering Platform Orders.

Non-circumvention. For a period of twenty-four (24) months after your most recent Platform interaction with any given Customer (or longer where required by applicable law), you must not solicit, transact with, or continue a commercial relationship with that Customer outside the Platform in a way that avoids Platform Fees, except with our prior written consent. Breach of this clause entitles us to claim the Platform Fee that would otherwise have been payable, plus costs and damages.

These obligations survive termination of your Supplier account.

18. Taxes & Compliance

• You are solely responsible for the correct classification, collection, reporting, and payment of all taxes (including VAT, sales tax, withholding tax, and income tax) arising from your Supplier activities.
• You must provide any tax-identification documentation we reasonably request (including VAT registration, W-8BEN, or local equivalent) and keep it current.
• Where we are required by law to withhold tax on payments to you, you authorise us to do so, and the withheld amounts discharge our obligation to pay the corresponding sum to you.
• You must comply with all applicable laws, including consumer-protection, data-protection, anti-bribery, anti-money-laundering, and export-control laws.

19. Insurance & Liability

You must maintain, at your own expense, insurance appropriate to your Supplier Offerings and to the jurisdictions in which you operate (including, where relevant, professional indemnity, public liability, product liability, and cyber-liability cover). You must provide evidence of cover on our reasonable request.

You are solely liable for the Supplier Offerings you deliver and for any loss, damage, claim, or expense arising from them. B2B Growth Hub is a matching and facilitation platform; we are not a party to any contract between you and a Customer, and we are not liable for your acts, omissions, or Offerings.

You agree to indemnify, defend, and hold harmless B2B Growth Hub, its Associated Companies, and their respective directors, officers, employees, and agents from any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your Supplier Offerings; (b) any breach of these Terms or of any representation or warranty given by you; (c) your violation of any applicable law or third-party right; or (d) any dispute between you and a Customer.

20. Suspension & Termination

We may suspend, restrict, or terminate your Supplier account and access to the Platform at any time, with or without notice, where we reasonably consider it necessary, including (without limitation) for:

• Breach of these Supplier Terms, our general Terms & Conditions, or applicable law.
• Performance falling below published Supplier Level thresholds for a sustained period.
• Material misrepresentation during vetting or onboarding.
• Patterns of cancellations, disputes, complaints, refunds, or chargebacks that materially affect Platform quality.
• Off-Platform circumvention or any other prohibited activity.
• Regulatory, legal, or reputational risk to B2B Growth Hub or its Customers.

Upon termination, we may complete any open Orders, release or withhold funds according to their status, and remove your Supplier Offerings from the Platform. Sections that by their nature should survive termination (including Intellectual Property, Prohibited Activities, Non-Circumvention, Indemnification, Taxes, and Governing Law) survive.

21. Governing Law & Jurisdiction

These Supplier Terms and any dispute arising out of them (including non-contractual disputes) are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales, except that we may bring proceedings against you in any jurisdiction where you reside or do business where necessary to enforce our rights. Nothing in these Terms limits any mandatory rights you may have as a consumer under the local law of your habitual residence.

22. Changes to These Terms

We may update these Supplier Terms from time to time to reflect changes in the Platform, law, or our business practices. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or on-Platform banner. Your continued use of the Platform after such changes constitutes acceptance of the updated Supplier Terms.

23. Contact Us

For any questions about these Supplier Terms, to escalate a concern, or to request a policy explanation, contact:

Company Registration Number: 13818816 · Registered in England & Wales.