Client Onboarding & Customer Success
Be the Reason Customers Stay
First impressions build long careers. The team that turns signed contracts into renewals, references, and revenue.
Onboarding is the human rail that carries every new customer, supplier, partner, and ambassador from signed contract to first value · fast, clean, confident. The career path runs from Onboarding Coordinator (you run the kick-off calls and the 90-day plan) all the way to VP of Customer Success (you own retention economics for an 8-figure book of business). If you care more about outcomes than activity and can read a customer's body language on Zoom, you'll thrive here.
Career Path
Where this career can take you
A visible ladder · with horizons and outcomes published at every rung. No vague promises. No corporate tenure traps. Just the path the next ten years actually look like if you stay and grow with us.
Stage 01Onboarding Coordinator
Months 0–6Run kick-off calls · build 90-day success plans · coordinate Coaches and Specialists.
Stage 02Onboarding Manager
Months 6–12Own a Passenger Type cohort · shrink time-to-first-value · ship your first onboarding playbook.
Stage 03Customer Success Manager
Year 1Own a portfolio of accounts post-onboarding · drive renewals, expansion, and references.
Stage 04Senior Customer Success Manager
Year 1–2Strategic accounts · QBR cadence · partner with Sales on expansion plays.
Stage 05Head of Onboarding
Year 2–3Stand up the onboarding team · own time-to-value across every rail.
Stage 06Head of Customer Success
Year 2–3Own retention, expansion, NPS, and the playbook the team executes.
Stage 07VP, Customer Success
Year 4+Own retention economics for an 8-figure book · seat at the executive table.
Skills Required
Skills Required
- Empathetic listening · you hear what the customer isn't saying
- Project management instincts · deadlines, checklists, handoffs, accountability
- Clear written + verbal communication · complex made simple in one sitting
- Stakeholder management · you can manage up, down, and sideways
- Data literacy · you can read a usage dashboard and act on it
- Resilience · customer issues come at you in waves; you absorb them gracefully
Qualifications
Recommended qualifications & background
- 2+ years in Customer Success, Onboarding, Implementation, or Account Management
- Bonus · SaaS or B2B services background
- Bonus · experience with onboarding playbooks, CS tooling (Gainsight, ChurnZero, Catalyst)
- Bonus · QBR / EBR facilitation experience
Why Join B2B Growth Hub
The case for building this career with us
Be the trusted face of every new customer
The role that sets the tone for the entire customer relationship · high impact from week one.
Real ownership of retention metrics
Net revenue retention, gross retention, NPS · the metrics that decide the business · land in your remit.
Coaching pathway built in
Every Customer Success role at B2B Growth Hub includes structured coaching from the leadership team · we promote from within first.
Cross-functional reach
You'll work with Sales, Product, Marketing, and the Coaches · your network inside the business compounds.
Income & Growth Highlights
What 'great' looks like here
- Path from Coordinator to VP Customer Success
- Own NRR, gross retention, NPS at senior tiers
- Coaching and mentorship from leadership built in
- Cross-functional exposure to every rail
- First-90-days remit · the highest-leverage seat in the customer lifecycle
Current Open Roles
Live opportunities in Client right now
We respond to every applicant within 7 days. Click any role to read the full brief and apply.
Ready to start your career in Client Onboarding & Customer Success?
Two ways in · scroll the open roles above and apply for a specific seat, or take ten minutes to share your story with us first so we can find the role that actually fits.
B2B Growth Hub · we hire for trajectory, not just the next seat. Every role on the platform reports into a path that goes further than the offer letter.